VAG AI LLC ("VAG AI", "we", "us") provides AI voice agents that answer calls and website enquiries for businesses. This policy explains what we collect, why, and what you can do about it.
We do not sell your personal information, and we do not share it with advertisers.
Where we operate a voice agent for a business client, that client is the controller of their callers' information and we act as their processor under a written agreement. For healthcare clients we enter into a Business Associate Agreement and handle protected health information under its terms, collecting only what the call requires.
Calls handled by our agents may be recorded and transcribed to deliver and support the service. Callers are told they are speaking with an AI assistant. Recording practice is configured to meet the consent requirements of the relevant jurisdiction.
We use vetted infrastructure and communications providers to host the service, place and receive calls, and process speech. They act on our instructions and are bound by confidentiality and data-protection obligations.
We keep conversation records for as long as needed to provide the service and meet legal obligations, then delete or anonymise them. Clients may request deletion of their data, and we delete client data on termination on request.
You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you. Contact us through the form on our website and we will respond within a reasonable period.
We use encryption in transit, access controls, and least-privilege administration. No system is perfectly secure, and we will notify affected parties of a material breach as required by law.
Our services are for businesses. We do not knowingly collect information from children.
We will post any changes on this page with a new date.
VAG AI LLC — via the contact form at vagai.